Information We Collect

When you work with us or visit our website, we gather certain information to provide better service and improve our content writing solutions. Here's what we collect and why it matters.

Information You Provide Directly

When you reach out through our contact forms, request a consultation, or sign up for our services, you share information with us. This typically includes your name, email address, company details, and project requirements. We only ask for what we actually need to serve you properly.

Automatically Collected Data

Like most websites, we collect technical information when you visit glowenpulse.com. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to understand user behavior and improve site performance.

How We Use Your Information

We don't collect data just to have it sitting around. Everything we gather serves specific purposes that benefit you as a client or visitor.

• Delivering SEO content writing services and managing your projects from start to finish
• Responding to your inquiries and maintaining ongoing communication about your content needs
• Improving our service quality based on actual client feedback and project outcomes
• Sending relevant updates about your projects, though we won't spam you with unnecessary emails
• Analyzing website performance to make our site more useful and easier to navigate
• Meeting legal obligations under Bulgarian and EU regulations

Data Sharing and Third Parties

We work with a limited number of trusted partners to operate our business effectively. Here's who might have access to your information and why.

Service Providers

We use third-party tools for website hosting, email communication, and analytics. These providers only access data necessary for their specific functions. For example, our hosting provider in Bulgaria needs technical information to keep the site running, while our email service processes messages you send us.

Legal Requirements

Sometimes we're required by law to share information with Bulgarian authorities or courts. This happens rarely and only when legally mandated. We'll notify you if this occurs unless prohibited by law.

Business Transfers

If GlowEnPulse is acquired or merged with another company, your information may transfer to the new owners. We'd notify you beforehand and ensure your data remains protected under similar privacy standards.

Your Rights and Control

Under GDPR and Bulgarian law, you have significant control over your personal data. These aren't just theoretical rights—we actually honor them.

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days and guide you through the process.

Data Security Measures

Protecting your information isn't optional—it's fundamental to how we operate. We've put several layers of security in place to keep your data safe.

Technical Safeguards

Our website uses SSL encryption for all data transmission. Client files and project information are stored on secure servers with restricted access. We regularly update our systems and apply security patches to prevent vulnerabilities.

Organizational Measures

Only team members who need access to your information for specific projects can view it. We train our staff on data protection practices and maintain strict confidentiality agreements. Regular audits ensure these policies are actually followed.

Data Breach Protocol

If a security breach occurs that affects your data, we'll notify you within 72 hours as required by GDPR. You'll receive clear information about what happened, what data was involved, and what steps we're taking to address it.

International Data Transfers

GlowEnPulse operates primarily within Bulgaria and the European Union. Most of your data stays on servers located within the EU, which means it's protected by strong data protection laws.

Some of our service providers may process data outside the EU. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission. Your data protection rights remain the same regardless of where information is processed.

Cookies and Tracking Technologies

We use cookies to improve your experience on our website. These small text files help us remember your preferences and understand how visitors use our site.

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The site won't work correctly without them.

Analytics Cookies

We use analytics tools to understand which pages people visit, how long they stay, and where they come from. This helps us improve content and site structure. You can opt out of these through your browser settings.

Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how the site works for you.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal data, contact us immediately and we'll delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're a client, or post a notice on our website for at least 30 days.

The date at the top of this page shows when the policy was last updated. We encourage you to review it occasionally to stay informed about how we protect your information.

Bulgarian Legal Framework

As a Bulgaria-based company, we comply with the Personal Data Protection Act and related Bulgarian legislation. You have the right to file a complaint with the Commission for Personal Data Protection in Bulgaria if you believe we've mishandled your information.